Welcome to the support page for ibentosConnect. This page provides help and contact information for users who need assistance with app access, event information, meetings, networking or technical issues.
How We Can Help
Our support team can assist you with the following app-related topics:
Login & OTP
Help with registered email, mobile number, OTP verification and account access.
Event Schedule
Support for viewing itinerary, event sessions and saved schedules.
Meetings
Help with booking meetings, viewing meeting requests and managing appointments.
Exhibitors
Assistance with exhibitor listings, company profiles and networking features.
Badge / QR Scanning
Support for QR code scanning, badge scanning and camera permission issues.
Venue Map
Help with accessing event venue information and navigation features.
Contact Support
If you need help, please contact our support team with your registered details and a short description of the issue.
Information to Include
To help us resolve your issue faster, please include:
Full Name
Your name as registered for the event.
Registered Email / Mobile
The email address or mobile number used for login.
Issue Description
A short explanation of the issue you are facing.
Screenshot
Attach a screenshot if it helps explain the problem.
Frequently Asked Questions
I am unable to log in. What should I do?
Please make sure you are using the registered email address or mobile number associated with your event registration. If the issue continues, contact support.
I did not receive the OTP.
Please check your email inbox, spam folder or SMS inbox. You may also try again after a short time. If you still do not receive it, contact support.
Camera or QR scanning is not working.
Please allow camera permission from your device settings and reopen the app. If the issue continues, contact support with your device details.
How do I request account or data deletion?
You can request account and associated data deletion from the account deletion page or by emailing
[email protected].